Improving the world
through human centred design
PeakXD is a customer research, CX and UX design consultancy based in Brisbane, Australia. We collaborate with our clients to design customer-centric experiences and services.
We work collaboratively with our clients and provide UX and CX research, design and testing services to design engaging customer experiences.
Learn moreLearn UX/CX design methods and practices from experienced industry trainers. From short introductory UX courses to intensive coaching programs.
Know moreBuild your organisation's UX/CX capability with our mentoring and corporate training options including in-house and online training for as few as 5 of your team.
Discover moreTrusted by industry
Why PeakXD
Integrity
We only take on work that we believe improves the world and we perform it ethically and with integrity
Quality
We take pride in our work and aim for quality outcomes for our clients
Rigour
We work with our clients to deliver the rigour their budget will allow
Passion
We love what we do and how it positively impacts the world
Collaboration
We work collaboratively to build customer empathy and ensure skills are retained
Fun
We're not serious all the time
What people say about us
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Outputs were of a high standard and always delivered on time. Engaging PeakXD helped to get past our assumptions and deliver a better product.
John Scullen
Australian Access Federation
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The feedback was comprehensive and concise. The report was written to allow both 'techie and non-techie' audiences to understand.
Joe Darcy
Urban Utilities
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They were able to deliver some amazing insights into our users. The research outputs are very easy to understand and put into action.
Tracey Bentley
Queensland Ambulance Service
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Great work on the analysis and write-up. An impressive distillation of over 1,000 customer video diaries to reveal the key themes and insights.
James Devereaux
Translink
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The team listened, understood what we needed, and provided helpful guidance. Overall, they were enjoyable to work with. Everything ran smoothly.
Lauren Mitchell
Reflexions
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I recommend PeakXD to any organization looking to enhance its customer experience and drive meaningful outcomes.
Kirsty Robinson
TAFE Queensland
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The team was great, they understood what we were after and worked with our internal team to deliver within very tight timeframes.