Learn how to plan and confidently facilitate creative workshops and engage diverse participants in modern day business working environments.
What you will learn
Who this is for
Learn how to facilitate effective workshops that encourage creativity, participation, and engagement. This is a hands-on interactive remote training where you will learn by doing.
- What is facilitation and what makes a good facilitator?
- Why traditional meetings and focus groups often don't work.
- The 5 phases of workshop facilitation.
- What Design thinking is and where workshops fit into the process.
- Planning a successful remote workshop and designing your approach.
- Getting the right participants to attend and preparing for a smooth workshop.
- Managing difficult participants and engaging stakeholders in the process.
- The logistics of running an in-person and remote workshops
- Build empathy for your customers through research and methods such as collaborative journey mapping and empathy mapping.
- Running your workshop: how to open and general facilitation tips.
- Defining the problem and using ‘How Might We?’ (HMW) statements.
- Creative brainstorming methods and gameplay such as ‘How Might We?’ statements, heuristic ideation and SCAMPER to ideate incremental and disruptive innovative ideas.
- Avoiding 'Idea killers'.
- Understand how to apply convergent thinking to prioritise ideas based on measures such as customer value, effort and feasibility and identify ‘quick wins’ that will make a difference.
- Creating concept cards and different types of prototypes.
- Facilitating participants to reach a common conclusion.
- How to involve stakeholders and build empathy using methods such as co-design to ensure stakeholders buy-in to the solution.
- Managing your time and what to do when it all goes pear-shaped.
- Capturing workshop outputs.
- Running a solution design session with stakeholders after testing your prototypes.
- Pros and cons of in-person versus remote virtual workshops.
Your Training Team
Mentors with 15+ years experience
TRAINER & PRINCIPAL
COACH & SENIOR CONSULTANT
Miranda started working in UX in a Government agency prior to joining PeakXD in 2010. She works as a UX designer and consultant much of her time on client projects doing everything from customer research to testing. She is passionate about UX and holds a belief that the world can be made just a bit better (one user experience at a time). Miranda has a Bachelor's of Multimedia. Miranda enjoys empowering others to learn user-centred design and sharing her industry experience.