User and customer

Our user experience consulting services

Co-design workshops

By facilitating users and subject matter experts through participatory design activities, we help to co-create a product or service that will be truly user-centred while addressing business needs.

Information architecture

Making sure your site is navigable requires organising the content structure through categorisation. Using your primary users’ viewpoints to shape the labelling & ordering is then validated through testing.


Like an architect’s blueprint for a house, wireframes depict the design of a website or app minus the decorative bits. These can be static or interactive and are ideal for early stage concept testing or guiding your development team during production.

Customer experience mapping

Communicating how a user’s relationship with your business is experienced through a customer journey map provides a high-level visual narrative set over time and across channels (online and offline).


The best way to understand the limitations of a concept is to simulate the characteristics of the intended digital product or real world service. Prototypes are the best tool for inexpensively learning what works (and what doesn’t).

Visual design

Our visual designers work within your brand guidelines to deliver a superior creative direction with both design files and a style guide created for your developers as outputs.

Service blueprints

Being able to see with clarity how the customer interactions and the back-end operational processes affect your business holistically is achieved through blueprinting.

Interaction design

Within a mobile friendly website or complex application the use of intended motion and state changes can enhance the user experience. Depicting or documenting these interactive elements help guide your development team during production.

Get in touch

We are a ‘cookie cutter’ free zone. We listen to you to understand your needs and then tailor an approach that will meet your time and budget.

Comments from our clients

“PeakXD provided excellent service and produced a workable solution that everyone in the team understood. We really valued their previous local government experience as they had a clear understanding of our requirements. I would recommend this company to anyone looking to refresh or start a website project.”

Andrea Ferris

Central Highlands Regional Council

“PeakXD were incredibly understanding about dealing with large, complex organisation with many involved stakeholders. Their analysis was concise and actionable, and they were a pleasure to deal with.”

James Croft

TAFE Queensland

“We really enjoyed working with PeakXD. The team were excellent and really took the time to understand our business needs before commencing their research. This ensured our final report was tailored to our needs, and from Peak's recommendations we have been able to dramatically improve our website structure and usability. Thanks to the PeakXD team for an enlightening and successful project!”

Stephanie Jackson

Griffith University