Service design
& journey mapping

Our service design and customer journey mapping services include

Co-design workshops

By facilitating users and subject matter experts through participatory design activities we help to co-create a product or service that will be truly user-centred while addressing business needs.

Customer experience mapping

Communicating how a user’s relationship with your business is experienced through a customer journey map provides a high level visual narrative set over time and across channels (online and offline).


The best way to understand the limitations of a concept is to simulate the characteristics of the intended digital product or real world service. Prototypes are the best device for inexpensively learning what works (and what doesn’t).

Service blueprints

Being able to see with clarity how the customer interactions and the back-end operational processes affect your business holistically is achieved through blueprinting.

Get in touch

Find out how we can help you get an objective assessment of your site to work out how to improve the user experience.

Comments from our clients

“Outputs were of a high standard and always delivered on time. Engaging Peak helped to get past our assumptions and deliver a better product.”

John Scullen

Australian Access Federation

“PeakXD were very responsive and provided high standard of service levels. PeakXD were positive in problem solving and adaptive to our requirements.”

Kate Spyby

Australian Institute of Health and Welfare

“The feedback we received was very comprehensive and concise. The end report was written to allow both 'techie and non-techie' audiences alike to understand the recommendations.”

Joe Darcy

Queensland Urban Utilities