User and customer
experience
Our user experience consulting services
Co-design workshops
By facilitating users and subject matter experts through participatory design activities, we help to co-create a product or service that will be truly user-centred while addressing business needs.
Information architecture
Making sure your site is navigable requires organising the content structure through categorisation. Using your primary users’ viewpoints to shape the labelling & ordering is then validated through testing.
Wireframes
Like an architect’s blueprint for a house, wireframes depict the design of a website or app minus the decorative bits. These can be static or interactive and are ideal for early stage concept testing or guiding your development team during production.
Customer experience mapping
Communicating how a user’s relationship with your business is experienced through a customer journey map provides a high-level visual narrative set over time and across channels (online and offline).
Prototyping
The best way to understand the limitations of a concept is to simulate the characteristics of the intended digital product or real world service. Prototypes are the best tool for inexpensively learning what works (and what doesn’t).
Visual design
Our visual designers work within your brand guidelines to deliver a superior creative direction with both design files and a style guide created for your developers as outputs.
Service blueprints
Being able to see with clarity how the customer interactions and the back-end operational processes affect your business holistically is achieved through blueprinting.
Interaction design
Within a mobile friendly website or complex application the use of intended motion and state changes can enhance the user experience. Depicting or documenting these interactive elements help guide your development team during production.