Terms and Conditions
Refund Policy for In-Person Courses
We reserve the right to change the venue to an equivalent standard and location within 5km of the CBD of the booked city.
What will happen if the trainer is unable to attend
The quality of our training to attendees is paramount. In the event the trainer is unable to attend (e.g. due to illness), we will endeavour to find a suitable replacement trainer. If this is not feasible, training will be postponed rather substituting with an inexperienced trainer.
In the event that PeakXD postpones or cancels a course (e.g. due to insufficient numbers), attendees can elect to receive a full refund or have their payment transferred to a future course.
PeakXD will not be responsible for any travel costs incurred by registered participants. We encourage participants to book refundable and flexible travel for all of our in-person training courses.
What will happen if an attendee is unable to attend the in-person session
Cancellations for any reason received more than 30 days before the course start date will incur a 25% administration fee. Cancellations received 30 days or less before the course start date are non-refundable as attendees will have full access to the online training portal and all video lessons from this time.
Can I update my registration information?
Yes, email us at any time prior to portal access being provided to update registration information (e.g. to change your personal details).
Is my registration fee or ticket transferrable?
Yes, for requests received more than 30 days before the course start date, registrations can be transferred to a different person, or for the same person to a course on a different date, however this is subject to availability and may incur a 25% administration fee.
Registrations can be transferred to a different person at any time prior to 30 days before the course starts. At this point, the licence to the learning portal is allocated and cannot be transferred to another person once issued.
Attendees cannot be substituted after they have received the login details for the online UX training portal.
Please contact us if you need to make any changes or request a refund. We will respond within 1-2 business days.
Illness and COVID Policy for In-Person Courses
If an attendee gets COVID
In the event you get COVID, we will endeavour to transfer your attendance for any in-person sessions you are unable to attend (or the remaining days of your in-person sessions) to a course at a later date. Proof of a positive RAT or PCR test will be required. If less than 72 hours' notice is provided, any changes will incur a $200 change fee to cover out-of-pocket catering fees.
If cancelling due to a Non-COVID-related illness, you must notify us in writing to [email protected] prior to 9 am on the day of training and we will do our best to accommodate your situation.
Payment conditions and options
Payment by invoice
On Eventbrite, you can choose 'Pay by invoice' as the payment type. You will be emailed the invoice and your place at our course will be reserved.
Full payment is due within 7 days of registration or the day before the first day of the event (whichever date comes sooner). The invoice will be sent to the email address provided at registration and can be paid by Credit Card or by depositing funds into our bank account (as per instructions on invoice). Should you need longer than 7 days please contact us as we understand some large organisations and government departments may require more time to accommodate purchasing policies. Note a credit card processing fee will be charged if you pay the invoice by credit card.
Confirmation of your registration
In order to assure quality training and service, numbers are limited. Please note payment is required to reserve and keep a place in our courses. Your registration is confirmed once you register online but may be cancelled if payment is not received within 7 days unless alternative arrangements have been organised in writing.
Enrolments will be considered confirmed and the cancellation policy will apply once a tax invoice is issued.
The Certification option is an add-on for people who complete one of our BCS-accredited courses. It cannot be purchased individually or transferred to another person who is not attending the course.
BCS exam vouchers
Pearson Vue / BCS exam vouchers are issued to attendees who have purchased a course that includes the BCS Certification. Once issued the vouchers cannot be cancelled or refunded. Vouchers will expire within 6 months of issue date. If lost, we cannot issue you with a new voucher but we can remind you of the original voucher code.
If you attended a course that is aligned with the BCS syllabus but did not include the exam sitting fee, you are able to contact BCS, The Chartered Institute of IT directly to pay for and sit the exam.
Limit of liability
PeakXD is not liable or responsible for any travel costs or loss or damage as a result of a substitution, cancellation, or postponement of an event. PeakXD shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this seminar inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; unavailability of the trainer due to sickness or health or any other emergency. We will give at least 2 weeks notice in the event of cancellation due to insufficient numbers.