Terms and Conditions - In-Person Courses

Refund Policy for In-Person Courses

We reserve the right to change the venue to an equivalent standard and location within 5km of the CBD of the booked city.

What will happen if the trainer is unable to attend

The quality of our training to attendees is paramount. In the event the trainer is unable to attend (e.g. due to illness), we will endeavour to find a suitable replacement trainer. If this is not feasible, training will be postponed rather substituting with an inexperienced trainer.

In the event that PeakXD postpones or cancels a course (e.g. due to insufficient numbers), attendees can elect to receive a full refund or have their payment transferred to a future course.

PeakXD will not be responsible for any travel costs incurred by registered participants. We encourage participants to book refundable and flexible travel for all of our in-person training courses.

What will happen if an attendee is unable to attend the in-person session

Cancellations for any reason received 30 days or more before the course start date will incur a 25% administration fee. Cancellations received less than 30 days before the course start date are non-refundable, though registration may be able to be transferred if there are more than 3 days before the course starts.

Can I update my registration information?

Yes, email us at any time prior to portal access being provided to update registration information (e.g. to change your personal details).

Is my registration fee or ticket transferrable?

Yes, for requests received 30 days or more before the course start date, registrations can be transferred to a different person, or for the same person to a course on a different date, however this is subject to availability and may incur a 25% administration fee.

Registrations can be transferred to a different person at any time prior to 3 days before the course starts.


Please contact us if you need to make any changes or request a refund. We will respond within 1-2 business days.

Illness and COVID Policy for In-Person Courses

If an attendee gets COVID

In the event you get COVID, we will endeavour to transfer your attendance for any in-person sessions you are unable to attend (or the remaining days of your in-person sessions) to a course at a later date. Proof of a positive RAT or PCR test will be required. If less than 72 hours' notice is provided, any changes will incur a $250 change fee to cover out-of-pocket catering fees. 

Non-COVID-related illnesses

If cancelling due to a non-COVID-related illness, you must notify us in writing to [email protected] prior to 9 am on the day of training and we will do our best to accommodate your situation.

Payment conditions and options

Payment by invoice

On Eventbrite, you can choose 'Pay by invoice' as the payment type. You will be emailed the invoice and your place at our course will be reserved.

Full payment is due within 7 days of registration or the day before the first day of the event (whichever date comes sooner). The invoice will be sent to the email address provided at registration and can be paid by Credit Card or by depositing funds into our bank account (as per instructions on invoice). Should you need longer than 7 days please contact us as we understand some large organisations and government departments may require more time to accommodate purchasing policies. Note a credit card processing fee will be charged if you pay the invoice by credit card.

Confirmation of your registration

In order to assure quality training and service, numbers are limited. Please note payment is required to reserve and keep a place in our courses. Your registration is confirmed once you register online but may be cancelled if payment is not received within 7 days unless alternative arrangements have been organised in writing.

Enrolments will be considered confirmed and the cancellation policy will apply once a tax invoice is issued.

Certification exam vouchers

Our curriculum aligns with two industry certification syllabuses.

  1. The British Computer Society's Foundation Certificate in User Experience. The exam assessment fee for this is £192 GBP.
  2. The User Experience Quality Certification Centre offer the UXQCC - Certified Professional for Usability Engineering - Foundation Level Certificate for €170 Euro.

Note: we no longer issue Pearson Vue / BCS exam vouchers directly.

If you have been assigned a voucher code (applicable only to 2023 courses), these cannot be cancelled or refunded. Vouchers expire within 6 months of issue date. If lost, we cannot issue you with a new voucher but we can remind you of the original voucher code.

Limit of liability

PeakXD is not liable or responsible for any travel costs or loss or damage as a result of a substitution, cancellation, or postponement of an event. PeakXD shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this seminar inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; unavailability of the trainer due to sickness or health or any other emergency. We will give at least 2 weeks notice in the event of cancellation due to insufficient numbers.


Please refer to our privacy policy at https://peakxd.com.au/privacy