Terms and Conditions
Terms and Conditions for Courses with Portfolio Projects
Case study projects and clients
PeakXD and the Clients (businesses who are offering you the opportunity to get experience through a case study) reserve the right to cancel or change the project in any way at any time. In this instance, we will endeavour to provide you with as much notice as possible. In the event of the project being cancelled by the Client, a new project will be organised by PeakXD.
Some Clients may require students to sign a non-disclosure agreement. This may be a requirement to participate in the program.
Refunds – 30-day policy (UX Accelerator only)
The 30-day countdown will begin from the day you receive access to Course 1. You have the right to request a refund in the first 30 days (conditions apply), however, after this time we will assume you are getting great value from the program. Conditions for the refund include:
- the refund request must be in writing (via an email to [email protected]),
- the student must have attended at least 1 live coaching call, and
- the student must have completed the first 2 activities.
Any requests for a refund will be checked by our training manager and approved. It may take a few business days for the funds to appear back in your account.
If the conditions are met a refund will be issued and access to the portal will cease. The student requesting a refund will be refunded the amount they paid less a $200 AUD fee to cover associated bank and admin fees.
If the payment was made in USD - the refund amount will be based on the USD/ AUD spot rate when the purchase was made less the $200 AUD fee to cover associated bank and admin fees.
Please contact us if you need to request a refund. We will respond within 1-2 business days.
Payment conditions and options
Payment plan (for everyone)
You can choose to pay for the course over 4 equal payments. The first payment is paid as a deposit when you register. Subsequent payments of will be automatically charged every 21 days until complete. Discounted price available if you pay in full.
Payment by invoice
Payment by invoice is available and is in Australian Dollars. You will be emailed the invoice and your place at our course will be reserved. Select the ‘Pay by invoice’ option on the enrolment page.
Full payment is due within 7 days of registration. The invoice will be sent to the email address provided at registration and can be paid by Credit Card or by depositing funds into our bank account (as per instructions on invoice). Should you need longer than 7 days please contact us as we understand some large organisations and government departments may require more time to accommodate purchasing policies. Note a credit card processing fee will be charged if you pay the invoice by credit card.
Our curriculum aligns with two industry certification syllabuses.
The British Computer Society's Foundation Certificate in User Experience. The exam assessment fee for this is £192 GBP.
The User Experience Quality Certification Centre offer the UXQCC - Certified Professional for Usability Engineering - Foundation Level Certificate for €170 Euro.
Note: we no longer issue Pearson Vue / BCS exam vouchers directly.
If you have been assigned a voucher code (applicable only to 2023 and prior enrolments), these cannot be cancelled or refunded. Vouchers expire within 6 months of issue date. If lost, we cannot issue you with a new voucher but we can remind you of the original voucher code.
If you attended a course that is aligned with the BCS syllabus but did not include the exam sitting fee, you are able to contact BCS, The Chartered Institute of IT directly to pay for and sit the exam.
Limit of liability
PeakXD is not liable or responsible for any travel costs or loss or damage as a result of a substitution, cancellation, or postponement of an event. PeakXD shall assume no liability whatsoever if this event is altered, rescheduled, postponed or cancelled due to a fortuitous event, unforeseen occurrence or any other event that renders performance of this seminar inadvisable, illegal, impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but shall not be limited to: an Act of God; governmental restrictions and/or regulations; war or apparent act of war; terrorism or apparent act of terrorism; disaster; civil disorder, disturbance, and/or riots; curtailment, suspension, and/or restriction on transportation facilities/means of transportation; unavailability of the trainer due to sickness or health or any other emergency.
Job Guarantee Terms
At the end of our UX Accelerator program, we will work with you to guide you through the process of landing an internship or UX job within 6 months. We will review your resume and portfolio and help you connect with industry employers and recruiters through our networks. We also offer qualifying students internships in our UX consulting company to give you more experience. As long as you follow the steps we suggest, if you don't find a role within 6 months you can claim your job guarantee. Read full details and conditions of our job guarantee.