UX, CX & Service Design Courses
Full day in-person training
For those wanting to build end-to-end understanding and skills in UX design through hands-on training in person.
Discovery & User Research for Government
This hands-on training will help you uncover real user needs, build empathy, and create evidence-based solutions.
UX Design & Testing for Government
This course gives you the practical skills and proven frameworks to design intuitive experiences that meet Australian and international UX standards.
Discovery & User Research
This hands-on training will help you uncover real user needs, build empathy, and create evidence-based solutions.
Service Design
Design thinking, problem framing, ideation, service blueprinting & practical guidance.
UX Design & Testing
This course gives you the practical skills and proven frameworks to design intuitive experiences that meet Australian and international UX standards.
Full day in-person training
For those wanting to build end-to-end understanding and skills in UX design through hands-on training in person.
Discovery & User Research for Government
This hands-on training will help you uncover real user needs, build empathy, and create evidence-based solutions.
UX Design & Testing for Government
This course gives you the practical skills and proven frameworks to design intuitive experiences that meet Australian and international UX standards.
Discovery & User Research
This hands-on training will help you uncover real user needs, build empathy, and create evidence-based solutions.
Service Design
Design thinking, problem framing, ideation, service blueprinting & practical guidance.
UX Design & Testing
This course gives you the practical skills and proven frameworks to design intuitive experiences that meet Australian and international UX standards.
Practical skill-builder workshops
Interactive, real-time online sessions led by an experienced facilitator. Blending structured learning with collaborative activities, discussions, and hands-on exercises.
Customer Discovery - Research
Designing and conducting research to understand your customers.
Customer Journey Mapping
Conducting research, synthesising data and creating journey maps
Customer Discovery - Personas
Creating personas, user stories and empathy maps to build empathy
Card Sorting & IA Design
How to conduct card sorting and IA design
Expert Reviews
How to conduct expert reviews using design principles and user walkthroughs
Co-design
Running collaborative design workshops with stakeholders and customers
Remote UX testing with users
Conducting IA tree testing and wireframe testing
Moderating UX testing
Planning and moderating UX test sessions with users
Practical skill-builder workshops
Interactive, real-time online sessions led by an experienced facilitator. Blending structured learning with collaborative activities, discussions, and hands-on exercises.
Customer Discovery - Research
Designing and conducting research to understand your customers.
Customer Journey Mapping
Conducting research, synthesising data and creating journey maps
Customer Discovery - Personas
Creating personas, user stories and empathy maps to build empathy
Card Sorting & IA Design
How to conduct card sorting and IA design
Expert Reviews
How to conduct expert reviews using design principles and user walkthroughs
Co-design
Running collaborative design workshops with stakeholders and customers
Remote UX testing with users
Conducting IA tree testing and wireframe testing
Moderating UX testing
Planning and moderating UX test sessions with users
Masterclasses
PeakXD’s masterclasses deliver expert-led, practical, and actionable UX insights that help professionals level up their skills, solve real-world challenges, and drive user-centred change with confidence—all in just 60 minutes.
Mastering stakeholder engagement: How to bring them on the journey and change mindsets
Running a remote co-design workshop with stakeholders
Effective workshop ideation techniques
Prioritising ideas while effectively engaging stakeholders
Masterclasses
PeakXD’s masterclasses deliver expert-led, practical, and actionable UX insights that help professionals level up their skills, solve real-world challenges, and drive user-centred change with confidence - all in just 60 minutes.
Mastering stakeholder engagement: How to bring them on the journey and change mindsets
Understanding the omnichannel customer experience to design effective services
Running remote stakeholder workshops to understand customer and business needs
Designing a robust user research approach
Our students work at
What people say
“
The topics covered in the learning courses were exhaustive and well structured, and the project work was essential in bringing the theory to life.
...it was invaluable to be able to do some hands-on work for every step in a UX project. I never felt I was flying blind, even for the aspects of UX that I had no prior experience in.
Learning from decades of first-hand experience cannot be underestimated – the coaching team has a wealth of knowledge to share.
I felt well supported throughout the entire course and am very happy with the skills I learned, and feel ready and well prepared to commence work in the UX field.
Kathrin K
Freelance Graphic Designer
“
The course is everything it promised to be - skills focused in a highly practical and process-driven way, aptly grounded in theory and focused on the craft rather than specific tools.
The quality of engaged feedback and guidance is a strong indicator of the PeakXD team's collective experience, professionalism, and mentoring culture."
Tim Pilbrow Ph.D. - Melbourne
Research Anthropologist
“
The course was comprehensive in what I could call the back-end of the design. It covered all the research aspects of how to set up a decent foundation for the user experience. The knowledge from the PeakXD team was very impressive.
It taught me to ensure that the foundation of what it is I am exactly designing is strong and the research is there to back it up before I even start building the house on top.
Overall, am very happy with this course I would recommend it to anyone who knows very little about design, like me a few months back.
Rupert P
Freelance UX Designer
“
My experience with the Peak XD UX Accelerator course has been outstanding. The Peak program brought everything to life. The course is a treasure trove of tips and tricks, and the real-life examples and case studies make it easy to understand how UX is applied.
Tania and Miranda are excellent trainers - patient, caring, and highly experienced in their field. They both made themselves very accessible, providing lots of opportunities to ask questions, and offering valuable feedback on weekly exercises.
I'm so glad I decided to go with PeakXD. They are a world-class UX training organization, and I recommend them without hesitation.