UX, CX & Service Design Courses

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End-to-end UX courses

For those wanting to build end-to-end understanding and skills in UX design through hands-on training and video lessons.

Online UX Course >

Video lessons (total 10hrs) and 30 + UX templates.

UX Design Course >

Learn the UX methods, tools and principles widely used in the industry through both online video theory and a 2-day design sprint.

UX Design Canberra (Government) >

Aligned with the language and stages of the Digital Service Strategy (by the DTA) and the ISO standard for human centred design.

UX Accelerator

UX Design Course

UX Design (Gov)

Compare UX Courses

Service design courses

For those wanting to learn how to design services and a better customer experience.

Service Design Course

Design thinking, problem framing, ideation, customer journey mapping, service blueprinting & practical guidance.

Customer Insights & Customer Journey Mapping

Learn how to construct a customer journey map that shows the holistic view of the customer across all channels and touch points.

Service Design

Customer Journey Mapping

UX Career changing course

For those serious about switching or side-stepping into a UX career or junior UX designers wanting to round out their UX skills and knowledge.

UX Accelerator >

Video lessons (total 10hrs) and 30 + UX templates, Real client portfolio project, 1-on1 coaching, job finding assistance and guarantee.

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Specialist courses

For those wanting to build or advance specific skills and gain micro-credentials to apply in their workplace through in-person and/or online instructor lead user experience training combined with online video tutorials.

UX & Usability Testing >

Usability testing deep dive. Learn to plan, design and conduct effective usability testing, then collaboratively design solutions.

Facilitating Creative Workshops >

Learn how to plan and confidently facilitate design thinking workshops and engage remote participants in modern day business working environments.

Customer Insights & Customer Journey Mapping >

Learn to construct a customer journey map showing the holistic view of the customer across channels and touch points.

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What people say

“

The topics covered in the learning courses were exhaustive and well structured, and the project work was essential in bringing the theory to life.

...it was invaluable to be able to do some hands-on work for every step in a UX project. I never felt I was flying blind, even for the aspects of UX that I had no prior experience in.

Learning from decades of first-hand experience cannot be underestimated – the coaching team has a wealth of knowledge to share.

I felt well supported throughout the entire course and am very happy with the skills I learned, and feel ready and well prepared to commence work in the UX field.

Kathrin K

Freelance Graphic Designer

“

The course is everything it promised to be - skills focused in a highly practical and process-driven way, aptly grounded in theory and focused on the craft rather than specific tools.

The quality of engaged feedback and guidance is a strong indicator of the PeakXD team's collective experience, professionalism, and mentoring culture."

Tim Pilbrow Ph.D. - Melbourne

Research Anthropologist

“

The course was comprehensive in what I could call the back-end of the design. It covered all the research aspects of how to set up a decent foundation for the user experience. The knowledge from the PeakXD team was very impressive.

It taught me to ensure that the foundation of what it is I am exactly designing is strong and the research is there to back it up before I even start building the house on top.

Overall, am very happy with this course I would recommend it to anyone who knows very little about design, like me a few months back.

Rupert P

Freelance UX Designer

“

My experience with the Peak XD UX Accelerator course has been outstanding. The Peak program brought everything to life. The course is a treasure trove of tips and tricks, and the real-life examples and case studies make it easy to understand how UX is applied.

Tania and Miranda are excellent trainers - patient, caring, and highly experienced in their field. They both made themselves very accessible, providing lots of opportunities to ask questions, and offering valuable feedback on weekly exercises.

I'm so glad I decided to go with PeakXD. They are a world-class UX training organization, and I recommend them without hesitation.

Sam C

Digital Project Manager

Finished client projects

3,259

Students trained

216,541

post it notes

Years of running UX courses

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