What you will learn

  • Introduction to user experience design
  • User research - planning & conducting
  • Documenting research to build empathy
  • Co-design workshops, stakeholder engagement & prototyping
  • Information architecture & navigation
  • Interaction design
  • Visual design
  • Usability evaluation
  • Usability testing: Measuring usability
  • Go live & evolve, lean & Agile UX

Digital Options Upgrade

Apply your new UX skills to your daily work with our support and prepare to sit an assessment for UX industry Certification.

  • Access additional lessons to further your UX learning: Access over 80 video lessons, including additional UX/UI design course content for ‘just in time’ training when you need it
  • Refresh learning at any time: Revisit specific video lessons for up to 12 months so you don’t have to recall everything you learnt in the past when it’s crunch time
  • Downloadable digital templates: Hit the ground running and accelerate your progress with downloadable UX templates with video instructions
  • Online UX community: network with others, share ideas, challenges and successes in a safe online environment and learn from our UX coaches, students and alumni
  • UX certification preparation: Through the video lessons and study guides, learn everything you need to know to prepare to sit an external assessment to gain formal industry UX Certification
step1-play

2-day UX design sprint

Learn theoretical principles and methods then collaborate in small teams to apply this knowledge to a UX project from start to finish, with 14 activities over 2 days:

  • Day 1 - Undertake discovery and define the problem space
  • Day 2 - Explore the solution space, ideate designs and test prototypes

Our students work at

The course was helpful in affirming some techniques I have heard of, but I feel better equipped to use them in the right way.

Kate Hogden

Australian Crime Commission

As someone new to the concepts I found the course right on target and very informative. The activities were well spaced, of appropriate length and meaningful.

Alison Namer

Department of Human Services

This was fantastic and I think the principles of this course could be very valuable to many people in my organisation, even those not directly involved in digital projects.

Mindy Davies

Tania

Meet Tania... Trainer and Principal

  • 20 years' experience as a user experience practitioner
  • Industry leader and presenter at UX conferences such as UX Australia Design Research
  • Delivered UX training to over 3,000 participants in Asia Pacific
  • Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.
609

Finished client projects

3,259

Students trained

19

Years of running UX courses

216,541

Post-it notes (and counting)

Requirements

Entry requirements

  • A willingness to collaboratively learn and participate in an interactive design sprint

Once you start you need

  • A laptop, tablet or mobile device for the in-person design sprint

You do not need

  • Coding or visual design skills
  • Any past experience in UX or design sprints
  • To buy any specialist software

Ticket Options

UX Course $1,770 AUD

plus GST = $1,947 AUD

UX Course standard ticket price

Early Bird $1,470 AUD

plus GST = $1,617 AUD

Save $300 off the full price up to 21 days before the event. Limited tickets available.

Team Ticket (4th person free) $5,310 AUD

plus GST = $5,841 AUD

Buy tickets for 4 people but only pay for 3.

Digital Options Upgrade (optional) $290 AUD

plus GST = $310 AUD

12 months online learning with access to downloadable study guides, and a practice exam. Does not include certification assessment fee.

Register for the 2-day design sprint

Live Virtual

UX/CX Short Course Series - quickly gain micro-credentials or complete the series to gain all the UX skills for an end-to-end process.

  • Dates: 17 July to 10 September 2024

  • Time: 10:00 am - 12:00 pm AEST
  • MS Teams Online Meeting

Canberra

Design sprint in Canberra is aligned with the language and stages of the Digital Service Strategy (by the DTA)

  • Dates: 04-05 December 2024

  • Time: 9:00 am - 4:30 pm (Wednesday to Thursday)
  • Canberra Flex by ISPT, 4 National Circuit, Barton ACT 2600

Frequently Asked Questions

For people who purchase the optional Digital Options Upgrade ticket, you will be sent an email with your portal login details with access to the video lessons and templates on the first day of the 2-day design sprint.

Our curriculum aligns with two industry certification syllabuses. After completing the 2 day design sprint, and the 10 online courses (through the Digital Options Upgrade ticket), you will have everything you need to sit one, or both assessments to attain industry UX certification.

The British Computer Society's Foundation Certificate in User Experience. The exam assessment fee for this is £192 GBP. 

The User Experience Quality Certification Centre offer the UXQCC - Certified Professional for Usability Engineering - Foundation Level Certificate for €170 Euro.

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

Unfortunately, we don't hold spots or early bird tickets until you register so we encourage you to seek approval to attend the course based on the full fee ticket price. If you are concerned, please contact us.

If you have in-principal approval and just need to get official approval, we recommend that you register and select the pay-by-invoice option at checkout. You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%. 

Alternatively, you can get approval first to pay by corporate credit card at the time you register with no credit card fee. 

Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential. However, if you are side-stepping from a completely unrelated field and want to switch careers into UX, we recommend you join our UX Accelerator mentoring program instead.

All the theoretical principles you learn are the same. However, during the design sprint in Canberra, we align the terminology and language with the DTA's Digital Service Standard.

We highlight and outline the preferred methods that the DTA encourages agencies to adopt (which is suitable if you work in, or with the Government).

You will learn through storytelling and Tania Lang, your trainer, will share many case studies and examples based on her experience working in the field of UX for government agencies for over 20 years.

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

Yes, you can get a Team Ticket if you have 4 or more people wanting to attend. The team ticket allows you to buy 4 tickets for the price of 3. 

If you have more than 8 people interested in attending, you may also consider in-house training as a cost-effective approach. Please see Corporate Training Options