1 Learn

Pre-sprint video lessons

Set the stage for an impactful research challenge. Dive into topics such as creating personas, sketching & prototyping, design principles, and more. 

  • Video lessons:
    1. What UX & user centred design is and is not
    2. Benefits of human centred design & introduction to ISO 9241
    3. ISO 9241 and Usability vs User Experience (UX)
    4. Kicking off a project - Get in early!
    5. Understanding business needs - It's not all about the user
    6. Discovery - Defining your users and the problem space
  • Video lessons:
    1. Discount (low cost) user research methods
    2. Behavioural research methods (contextual interviews, contextual enquiries and task analysis)
    3. Opinion-based research methods (focus groups and surveys)
    4. Comparing research methods (opinion vs behavioural / quantitative vs qualitative)
    5. How to be a better researcher - Tips and traps to ensure you get accurate insights
  • Video lessons:
    1. Interpreting research data and sharing insights
    2. Creating personas and empathy maps to build empathy
    3. Writing user stories to effectively communicate user needs
    4. Customer journey mapping to understand the whole customer experience
  • Video lessons:
    1. Going live & managing change
    2. Continuous improvement & evolution
    3. Integrating UX into your organisation
    4. Agile UX
    5. Lean UX
    6. Design Sprints
  • 2 Practice

    1-day UX research challenge

    This course is day 1 of our 2-day UX design sprint and explores the 'problem space'.

    You will participate in day 1 of our 2-day UX design sprint exploring the problem space as per the 8 activities outlined below. You will end the day on problem definition (8. Defining 'How Might We?' problem statements).

    3 Implement

    After the 1-day research challenge

    Apply your new customer insights skills to your daily work with our support.

    • Implement UX in your own organisation with our support: Apply what you have learnt to your own organisation and access our UX community to get advice and support from trainers and peers
    • Refresh learning at any time: Revisit specific video lessons for up to 12 months so you don’t have to recall everything you learnt in the past when it’s crunch time
    • Downloadable digital templates: Hit the ground running and accelerate your progress with downloadable UX templates with video instructions
    • Online UX community: network with others, share ideas, challenges and successes in a safe online environment and learn from our UX coaches, students and alumni

    Meet Tania... Trainer and Principal

    • 20 years' experience as a user experience practitioner
    • Industry leader and presenter at UX conferences such as UX Australia Design Research
    • Delivered UX training to over 3,000 participants in Asia Pacific
    • Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
    • Founded PeakXD in 2003 - a leading Australian UX consultancy
    • Enjoys sharing UX stories from the trenches
    • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

    Finished client projects


    Students trained


    Years of running UX courses


    Post-it notes (and counting)


    Entry requirements

    • A willingness to collaboratively learn and participate in an interactive design sprint

    Once you start you need

    • To complete online video theory lessons prior to the 1-day research challenge
    • A laptop, tablet or mobile device for the in-person activities

    You do not need

    • Coding or visual design skills
    • Any past experience in UX or design sprints
    • To buy any specialist software



    • Dates: 2024 to be confirmed
    • Time: 9:00 am - 4:30 pm (Wednesday to Thursday)
    • Metro Hotel Marlow Sydney Central, 431-439 Pitt St, Haymarket NSW 2000


    Research activities in Canberra are aligned with the language and stages of the Digital Service Strategy (by the DTA)

    • Dates: 22 November 2023
    • Time: 9:00 am - 4:30 pm (Wednesday to Thursday)
    • Canberra Flex by ISPT, 4 National Circuit, Barton ACT 2600


    • Dates: 27 2023
    • Time: 9:00 am - 4:30 pm (Monday to Tuesday)
    • Flex by ISPT at Spring Place, 50 Lonsdale St, Melbourne VIC 3000

    Frequently Asked Questions

    To participate fully in the activities you'll want to have foundational knowledge of a few topics which are covered in our training videos. You have 12 months of access to our training portal with video lessons including templates and 'how to' guides but you only need to watch around 3 hours of video lessons prior to the first day of the design sprint (which focusses on the problem space). Videos lessons are generally between 5 and 15 minutes long and can be watched on your phone, tablet or computer.

    After payment has been received, and 30 days before the day of training, you will be sent an email with your portal login details with access to the video lessons and templates.

    We will unlock it immediately after payment received if you register less than 30 days before the design sprint.

    Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

    You can then give this to your accounts area or manager to process the payment via EFT.

    If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

    Unfortunately, we don't hold spots.

    If you have in-principal approval and just need to get official approval, we recommend that you register and select the pay-by-invoice option at checkout. You can then give this to your accounts area or manager to process the payment via EFT.

    If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%. 

    Alternatively, you can get approval first to pay by corporate credit card at the time you register with no credit card fee. 

    Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

    We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential. However, if you are side-stepping from a completely unrelated field and want to switch careers into UX, we recommend you join our UX Accelerator mentoring program instead.

    All the theoretical principles you learn are the same. However, during the activities in Canberra, we align the terminology and language with the DTA's Digital Service Standard.

    We highlight and outline the preferred methods that the DTA encourages agencies to adopt (which is suitable if you work in, or with the Government).

    You will learn through storytelling and Tania Lang, your trainer, will share many case studies and examples based on her experience working in the field of UX for government agencies for over 20 years.

    If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

    Yes, you can get a Team Ticket if you have 4 or more people wanting to attend. The team ticket allows you to buy 4 tickets for the price of 3. Please let us know if you would like to register 4 staff and we can create an invoice for you.

    If you have more than 8 people interested in attending, you may also consider in-house training as a cost-effective approach. Please see Corporate Training Options