Full day in-person training

Want to understand your users and design better customer experiences?

Join PeakXD’s Discovery & user research course and gain the skills to plan, conduct, and document user research that aligns with the Australian Government Digital Service Standard and international UX best practices.

This hands-on training will help you uncover real user needs, build empathy, and create evidence-based solutions.

✅ How to plan and conduct effective user research
✅ Best practices for documenting insights to build empathy and influence decision-making
✅ Techniques to uncover user needs and pain points for evidence-based design

Delivered by PeakXD—Australia’s leading UX and service design consultancy, this course combines real-world case studies, expert facilitation, and interactive exercises so you can apply what you learn immediately.

Hands-on activities include:

1️⃣ Affinity diagramming
2️⃣ Conducting low cost research
3️⃣ Planning research
4️⃣ Conducting user interviews
5️⃣ Designing personas
6️⃣ Writing user stories
7️⃣ Customer journey mapping

1 Affinity diagramming FINAL

Affinity diagramming

2 low cost methods FINAL

Low cost research methods

3 Research plan FINAL

Planning research

4 interviews FINAL

User interviews

5 Personas FINAL

Designing personas

2 user stories activity

Writing user stories

7 Customer journey mapping FINAL

Customer journey mapping

Curriculum

Our curriculum aligns with International UX standards, ensuring your research follow best practices for usability, accessibility, and user-centred design.

  1. What UX & user centred design is and is not
  2. Benefits of human centred design & introduction to ISO 9241
  3. ISO 9241 and Usability vs User Experience (UX)
  4. Kicking off a project - Get in early!
  5. Understanding business needs - It's not all about the user
  6. Discovery - Defining your users and the problem space
  1. Discount (low cost) user research methods
  2. Behavioural research methods (contextual interviews, contextual enquiries and task analysis)
  3. Opinion-based research methods (focus groups and surveys)
  4. Comparing research methods (opinion vs behavioural / quantitative vs qualitative)
  5. How to be a better researcher - Tips and traps to ensure you get accurate insights
  1. Interpreting research data and sharing insights
  2. Creating personas and empathy maps to build empathy
  3. Writing user stories to effectively communicate user needs
  4. Customer journey mapping to understand the whole customer experience

Requirements

Entry requirements

  • A willingness to collaboratively learn.

Once you start you need

  • Ability to attend location in person

You do not need

  • Laptop or computer
  • Presentation skills
  • Confidence or experience with running group sessions
  • Experience in UX, CX or any related field
Tania

Meet Tania... Trainer and Principal

  • 25 years' experience as a user experience practitioner
  • Industry leader and presenter at UX conferences such as UX Australia Design Research
  • Delivered UX training to over 3,000 participants in Asia Pacific
  • Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Our students work at

Canstar_Logo
Australian-Government-logo
ANZ-Logo
Commonwealth-Bank-Logo
Flight-Centre-Logo
PWC-Logo
621

Finished client projects

3,397

Students trained

20

Years of running UX courses

217,984

Post-it notes (and counting)

Discount tickets

General admission $747 AUD

plus GST = $821.70 AUD

1 day course

Attend 2 or 3 days - $677 AUD each

plus GST = $744.70 AUD

🚀 Maximise your learning! We highly recommend continuing with our Service design course and UX design & testing course in the following days to deepen your skills.

Attend all 3 days to gain a complete end-to-end UX/CX design skillset.

Registration now open - 2025 dates

Brisbane

  • Date: 16 July 2025

  • Time: 9:00am - 5:00pm
  • Brisbane Technology Park, 3 Clunies Ross Court, Eight Mile Plains QLD 4113
Register - Brisbane

For Canberra, Melbourne & Sydney

Notify me

See instead our Government discovery & user research course.

Frequently Asked Questions

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

The main difference between the non-government course and the government course lies in the context and terminology we use. While both courses teach the same core UX principles and user research methods that are applicable across industries, the government course specifically aligns with the Australian Government Digital Service Standard (DTA).

Just like the Government course, this course also highlights the UX methods encouraged by the DTA and includes real-world insights from Tania Lang, who has extensive experience working on UX projects across a range of industries.

Regardless of which course you do, we tailor examples to suit our participants. The methods and frameworks we teach are valuable for anyone designing user-centred experiences.

We have had participants from a wide range of sectors, including:

✅ Government
✅ Universities & education
✅ Fintech & banking
✅ Not-for-profit & charities
✅ Healthcare 
✅ Technology & startups

No matter your industry, you'll walk away with practical, actionable skills to improve user experiences in your organisation.

Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential.

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

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We can also run any course in-house or online for your team.

Request a quote

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