Discovery & User Research

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

The main difference between the non-government course and the government course lies in the context and terminology we use. While both courses teach the same core UX principles and user research methods that are applicable across industries, the government course specifically aligns with the Australian Government Digital Service Standard (DTA).

Just like the Government course, this course also highlights the UX methods encouraged by the DTA and includes real-world insights from Tania Lang, who has extensive experience working on UX projects across a range of industries.

Regardless of which course you do, we tailor examples to suit our participants. The methods and frameworks we teach are valuable for anyone designing user-centred experiences.

We have had participants from a wide range of sectors, including:

✅ Government
✅ Universities & education
✅ Fintech & banking
✅ Not-for-profit & charities
✅ Healthcare 
✅ Technology & startups

No matter your industry, you'll walk away with practical, actionable skills to improve user experiences in your organisation.

Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential.

To ensure a great learning experience, our courses require a minimum number of participants. If we don’t reach the minimum for the Discovery & user research course or the Government discovery & user research course, we may combine both courses to proceed. If this happens, we’ll notify you in advance and ensure the content remains highly relevant to all participants.

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.