Facilitating Creative Workshops
Learn the methods and strategies to plan and confidently facilitate creative workshops and achieve great outcomes for your organisation.
What you will learn
Who this is for
Course outline
There's an art and science to facilitating effective creative workshops and PeakXD teach you the tools and confidence to achieve both.
- What is facilitation and what makes a good facilitator?
- Why traditional meetings and focus groups often don't work.
- The 5 phases of workshop facilitation.
- What design thinking is and where workshops fit into the process.
- Planning a creative workshop and designing your approach.
- Getting the right participants to attend and preparing for a smooth workshop.
- Managing difficult participants and engaging stakeholders in the process.
- Build empathy for your customers through research and methods such as collaborative journey mapping and empathy mapping.
- Running your workshop: how to open and general facilitation tips.
- Defining the problem and using ‘How Might We?’ (HMW) statements.
- Creative brainstorming methods and gameplay such as ‘How Might We?’ carousel game, SCAMPER and Crazy Eights to ideate incremental and disruptive innovative ideas.
- Avoiding 'Idea killers'.
- Understand how to apply convergent thinking to prioritise ideas based on measures such as customer value, effort and feasibility and identify ‘quick wins’ that will make a difference.
- Creating concept cards and different types of prototypes.
- How to involve stakeholders to co-design a prototype of a system, website, product, or service and ensure stakeholders engage in the solution.
- Running a solution design session with stakeholders after testing your prototypes.
Your Training Team
Mentors with 15+ years experience
Tania Lang
TRAINER & PRINCIPAL
Tania is the Principal and founder of PeakXD. She is a self-confessed UX geek and is one of the leaders in her field, having spoken at several conferences and trained over 3,500 people in UX. She has facilitated workshops for many high-profile clients including the University of Queensland, First nations leaders workshop regarding aged care, Education Services Australia and TAFE Queensland.. She has 4 degrees including a Master of Business (Research), a Grad Cert in Human Factors, a Grad Dip in Marketing and a Bachelor of Science. However, most of her knowledge is from working as a UX designer for over 25 years.
Miranda Wee
TRAINER & SENIOR CONSULTANT
Miranda started working in UX in a Government agency prior to joining PeakXD in 2010. She works as a UX designer and consultant much of her time on client projects doing everything from customer research to testing. She is passionate about UX and holds a belief that the world can be made just a bit better (one user experience at a time). Miranda has a Bachelor's of Multimedia. Miranda enjoys empowering others to learn user-centred design and sharing her industry experience.