Full day in-person training

Want to create user-friendly, accessible, and effective digital services for government? This course gives you the practical skills and proven frameworks to design intuitive experiences that meet Australian and international UX standards.

With real-world case studies and hands-on exercises, you’ll learn how to:

✅ Structure information with clear IA & navigation
✅ Design intuitive interactions that guide users effortlessly
✅ Apply visual design best practices for clarity and accessibility
✅ Evaluate and test usability to measure success
✅ Use Lean & Agile UX to evolve and improve over time

At PeakXD, we’ve helped government agencies across Australia improve their digital services. Our training is packed with insights from real projects, helping you design with confidence and make informed decisions.

Hands-on activities include:

1️⃣ Conducting heuristic evaluations (expert review)
2️⃣ Facilitating a co-design workshop
3️⃣ Running a card-sorting activity
4️⃣ Test planning
5️⃣ Writing test scenarios
6️⃣ Moderating usability testing

9 Heuristic evaluations FINAL

Heuristic evaluation

10 Co-design workshop FINAL

Co-design workshop

11 Card sorting FINAL

Card sorting activity

12 Test planning FINAL

Test planning

test tasks

Writing test scenarios

14 testing FINAL

Moderating a usability test session

Curriculum

Our curriculum is designed to meet ISO 9241 standards and aligns with the Australian Government Digital Service Standards, ensuring your UX designs follow best practices for usability, accessibility, and user-centred design.

  1. Running a co-design workshop to engage stakeholders
  2. Home page design principles
  3. Dashboard design principles
  4. Sketching, prototyping and validated learning
  5. Engaging and convincing stakeholders
  1. Menu navigation design for different interfaces
  2. Classifying and organising information and schemas
  3. The psychology of navigation
  4. Conducting card sorting to understand users’ mental models
  5. Analysing card sort results and facilitating an IA design workshop
  6. Testing your IA
  1. Interaction design patterns
  2. Forms design and choosing controls
  3. Simplifying data and reducing choice overload
  4. Models in design - Implementation models, mental models and conceptual models
  5. User flows and wireflows
  1. Gestalt theory – Principles of human perception
  2. Design principles – Hierarchy, alignment, repetition, balance & contrast
  3. Visual elements – Colour, typography & iconography
  4. Human cognition & UI design
  5. Information design
  6. Visual design process: From wireframe to visual design
  7. Bonus: Tour of Figma for UX Designers
  1. Standards and guidelines that UX practitioners follow
  2. 10 usability heuristics
  3. Accessibility testing and audits
  4. Different kinds of usability evaluation
  1. Key steps for usability testing
  2. Writing a usability test plan
  3. Writing tasks for testing, recruiting participants and running a pilot
  4. Moderating test sessions
  5. Analysing and communicating results
  6. The what, when and how of usability testing
  7. Usability testing technologies
  1. Going live & managing change
  2. Continuous improvement & evolution
  3. Integrating UX into your organisation
  4. Agile UX
  5. Lean UX
  6. Design Sprints

Requirements

Entry requirements

  • A willingness to collaboratively learn and participate in an interactive design sprint

Once you start you need

  • A laptop, tablet or mobile device for the in-person hands-on activities

You do not need

  • Coding or visual design skills
  • To buy any specialist software
Tania

Meet Tania... Trainer and Principal

  • 25 years' experience as a user experience practitioner
  • Industry leader and presenter at UX conferences such as UX Australia Design Research
  • Delivered UX training to over 3,000 participants in Asia Pacific
  • Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Our students work at

Canstar_Logo
Australian-Government-logo
ANZ-Logo
Commonwealth-Bank-Logo
Flight-Centre-Logo
PWC-Logo
621

Finished client projects

3,397

Students trained

20

Years of running UX courses

217,984

Post-it notes (and counting)

Discount tickets

General admission $747 AUD

plus GST = $821.70 AUD

1 day course

Attend 2 or 3 days - $677 AUD each

plus GST = $744.70 AUD

🚀 Maximise your learning! We highly recommend also coming to our Discovery & user research and Service design course in the previous two days to deepen your skills.

Attend all 3 days to gain a complete end-to-end UX/CX design skillset.

Registration opening soon

Canberra

  • Date: 13 June 2025

  • Time: 9:00am - 5:00pm
  • Canberra Flex by ISPT, 4 National Circuit, Barton ACT 2600
Register - Canberra

Brisbane

Notify me

See instead our UX design & testing course.

Sydney

  • Date: 11 September 2025

  • Time: 9:00am - 5:00pm
  • Metro Hotel Marlow Sydney Central, 431-439 Pitt Street Sydney, NSW 2000
Register - Sydney

Melbourne

  • Date: 30 October 2025

  • Time: 9:00 am - 5:00 pm (Monday to Tuesday)

  • Flex by ISPT at Spring Place, Rear/50 Lonsdale St, Melbourne VIC 3004

Register - Melbourne

Frequently Asked Questions

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential.

The course is relevant to everyone, not just government professionals. The core UX principles you’ll learn apply across industries, and we tailor examples to suit our participants. While we align terminology with the Digital Transformation Agency's (DTA) Digital Service Standard (and based on ISO 9241), the methods and frameworks we teach are valuable for anyone designing user-centred experiences.

We have had participants from a wide range of sectors, including:

✅ Universities & education
✅ Fintech & banking
✅ Not-for-profit & charities
✅ Healthcare 
✅ Technology & startups

The course is especially beneficial if you work in or with government, as we highlight the preferred UX methods encouraged by the DTA. You’ll also gain real-world insights from Tania Lang, who has over 20 years of experience in UX for government agencies, sharing case studies and lessons learned.

No matter your industry, you'll walk away with practical, actionable skills to improve user experiences in your organisation.

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

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