Practical
skill-builder workshops

Practical skill-builder workshops

Duration: 90-minute workshops
Mode: LIVE facilitated
View courses & dates

A$49

See Schedule

LIVE (Learn, Interact, Virtually Engage)

Interactive, real-time online sessions led by an experienced facilitator. Blending structured learning with collaborative activities, discussions, and hands-on exercises using digital tools like Miro, Optimal workshop, and breakout rooms. Engage in guided problem-solving, brainstorming, and decision-making, benefit from expert insights and peer collaboration. Unlike our Masterclasses, these workshops are highly interactive and designed for engagement, ensuring active participation rather than passive learning.

Courses and dates

Customer discovery - research

Designing and conducting research to understand your customers

$49 AUD

Activity: Brainstorming and affinity diagramming to define your audience groups
Activity: Conduct a low-cost social media review
Activity: Design a research plan
How to define your target audience and be inclusive
Designing research to understand your customers
Comparing research methods (opinion vs behavioural / quant. vs qual.)
How to be a better researcher to get accurate insights

Date: 29 April 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Customer journey mapping

Conducting research, synthesising data and creating journey maps

$49 AUD

Activity: Conduct or participate in a user interview and task analysis
Activity: Participate in a workshop to create a digital customer journey map using Miro
Task analysis & interviews to understand customer journeys
How to interpret research data and synthesize findings
How to run a customer journey mapping workshop
Tools to create a visual customer journey map to build empathy

Date: 13 May 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Customer discovery - personas

Creating personas, user stories and empathy maps to build empathy

$49 AUD

Activity: Create a persona based on provided research
Activity: Write user stories to document user requirements
Activity: Participate in an empathy mapping workshop
Tools and methods to synthesize your research data
Creating personas and archetypes to build empathy
Success tips for personas to ensure they are useful
Writing user stories and prioritising user needs

Date: 27 May 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Card sorting & IA Design

How to conduct card sorting and IA design

$49 AUD

Activity: Complete a card sorting activity as a participant
Activity: Analyse card sorting data and collaboratively design an IA
How to write cards and set up a card sort
Remote online card sorting vs moderated card sorting
Analysing results, IA schemas and IA design sessions
Common user navigation behaviours & psychology

Date: 17 June 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Expert reviews

How to conduct expert reviews using design principles and user walkthroughs

$49 AUD

Activity: Participate in a group expert review
Visual, interaction and form design principles
10 usability heuristics & how to apply them
Pros and cons of expert reviews vs testing
How to use a heuristic checklist to conduct reviews

Date: 1 July 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Co-design

Running collaborative design workshops with stakeholders and customers

$49 AUD

Activity: Participate in a co-design workshop including sketching and collaboratively designing using Miro
Running a co-design workshop with customers or stakeholders
Online remote workshops vs in-person workshops
Prototyping tools to document workshop design outcomes
How to engage stakeholders through your whole project

Date: 22 July 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Remote UX testing with users

Conducting IA tree testing and wireframe testing

$49 AUD

Activity: Write test plan as a group
Activity: Build and set up a remote IA test using online tools provided
Activity: Complete another team’s IA and Chalkmark test
Writing a test plan for remote testing (vs moderated testing)
Recruiting remote test participants
Testing technologies for remote IA & wireframe testing
Making sense of your test data: structural vs labelling IA issues

Date: 29 July 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Moderating UX testing

Planning and moderating UX test sessions with users

$49 AUD

Activity: Write test plan as a group
Activity: Participate in or observe a mock usability test session
Key steps for usability testing
Writing a usability test plan for moderated testing (vs remote)
Common mistakes when moderating live test sessions
Analysing results: feedback versus observed behaviours

Date: 12 August 2025
Time: 1:30 - 3:00pm AEST
MS Teams Live Virtual

Hear from our graduates

Meet Tania... Trainer and Principal

20 years' experience as a user experience practitioner
Industry leader and presenter at UX conferences such as UX Australia Design Research
Delivered UX training to over 3,000 participants in Asia Pacific
Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
Founded PeakXD in 2003 - a leading Australian UX consultancy
Enjoys sharing UX stories from the trenches
Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Our students work at

621

Finished client projects

3,397

Students trained

Years of running UX courses

217,984

Post-it notes (and counting)

Requirements

Entry requirements

A willingness to collaboratively learn and participate in interactive workshops via MS Teams

Once you start you need

A laptop or desktop computer for the online workshops
Internet access
A quiet place where you can participate virtually

You do not need

Coding or visual design skills
Any past experience in UX or design sprints
To buy any specialist software

Frequently Asked Questions

Can I pay by invoice?

For ticket sales over $500 - payment on invoice can be organised. Contact us to request this and we will create a custom invoice that you can give to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

Do I need some prior knowledge of UX to undertake this course?

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential.

What if I am sick and can't attend the course?

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

Practical
skill-builder workshops