UX Design Course and Certification & 2-day UX design sprint

1 Learn

Pre-sprint video lessons

Set the stage for an impactful sprint experience. Dive into topics such as creating personas, sketching & prototyping, design principles, and more. 

  • Video lessons:
    1. What UX & user centred design is and is not
    2. Benefits of human centred design & introduction to ISO 9241
    3. ISO 9241 and Usability vs User Experience (UX)
    4. Kicking off a project - Get in early!
    5. Understanding business needs - It's not all about the user
    6. Discovery - Defining your users and the problem space
  • Video lessons:
    1. Discount (low cost) user research methods
    2. Behavioural research methods (contextual interviews, contextual enquiries and task analysis)
    3. Opinion-based research methods (focus groups and surveys)
    4. Comparing research methods (opinion vs behavioural / quantitative vs qualitative)
    5. How to be a better researcher - Tips and traps to ensure you get accurate insights
  • Video lessons:
    1. Interpreting research data and sharing insights
    2. Creating personas and empathy maps to build empathy
    3. Writing user stories to effectively communicate user needs
    4. Customer journey mapping to understand the whole customer experience
  • Video lessons:
    1. Running a co-design workshop to engage stakeholders
    2. Home page design principles
    3. Dashboard design principles
    4. Sketching, prototyping and validated learning
    5. Engaging and convincing stakeholders
  • Video lessons:
    1. Menu navigation design for different interfaces
    2. Classifying and organising information and schemas
    3. The psychology of navigation
    4. Conducting card sorting to understand users’ mental models
    5. Analysing card sort results and facilitating an IA design workshop
    6. Testing your IA
  • Video lessons:
    1. Interaction design patterns
    2. Forms design and choosing controls
    3. Simplifying data and reducing choice overload
    4. Models in design - Implementation models, mental models and conceptual models
    5. User flows and wireflows
  • Video lessons:
    1. Gestalt theory – Principles of human perception
    2. Design principles – Hierarchy, alignment, repetition, balance & contrast
    3. Visual elements – Colour, typography & iconography
    4. Human cognition & UI design
    5. Information design
    6. Visual design process: From wireframe to visual design
    7. Bonus: Tour of Figma for UX Designers
  • Video lessons:
    1. Standards and guidelines that UX practitioners follow
    2. 10 usability heuristics
    3. Accessibility testing and audits
    4. Different kinds of usability evaluation
  • Video lessons:
    1. Key steps for usability testing
    2. Writing a usability test plan
    3. Writing tasks for testing, recruiting participants and running a pilot
    4. Moderating test sessions
    5. Analysing and communicating results
    6. The what, when and how of usability testing
    7. Usability testing technologies
  • Video lessons:
    1. Going live & managing change
    2. Continuous improvement & evolution
    3. Integrating UX into your organisation
    4. Agile UX
    5. Lean UX
    6. Design Sprints
  • 2 Practice

    2-day UX design sprint

    Collaborate and work in small teams to apply your theoretical knowledge to a UX project from start to finish, with 15 activities over 2 days:

    • Day 1 - Undertake discovery and define the problem space
    • Day 2 - Explore the solution space, ideate designs and test prototypes

    3 Implement

    After the 2-day UX design sprint

    Apply your new UX skills to your daily work with our support.

    • Get UX certified: Celebrate completing the UX Design Course & design sprint with our Certificate of Completion and choose the option of sitting a formal industry UX Certification assessment to enhance your UX career
    • Implement UX in your own organisation with our support: Apply what you have learnt to your own organisation and access our UX community to get advice and support from trainers and peers
    • Refresh learning at any time: Revisit specific video lessons for up to 12 months so you don’t have to recall everything you learnt in the past when it’s crunch time
    • Downloadable digital templates: Hit the ground running and accelerate your progress with downloadable UX templates with video instructions
    • Online UX community: network with others, share ideas, challenges and successes in a safe online environment and learn from our UX coaches, students and alumni

    UX Certification (Optional)

    Get globally industry certified as a UX practitioner with BCS Chartered Institute for IT. 

    BCS logo

    We offer more than just vendor certification. PeakXD is a BCS (The Chartered Institute for IT) accredited training organisation approved to provide training for the Foundation Certificate in User Experience. This is one of the only globally recognised, industry certifications available.

    Being certified by the BCS as a UX practitioner demonstrates to employers that you have knowledge of the core concepts of UX and can apply accepted human-centred design methods in the field.

    Our students work at


    Meet Tania... Trainer and Principal

    • 20 years' experience as a user experience practitioner
    • Industry leader and presenter at UX conferences such as UX Australia Design Research
    • Delivered UX training to over 3,000 participants in Asia Pacific
    • Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
    • Founded PeakXD in 2003 - a leading Australian UX consultancy
    • Enjoys sharing UX stories from the trenches
    • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

    Finished client projects


    Students trained


    Years of running UX courses


    Post-it notes (and counting)


    Entry requirements

    • A willingness to collaboratively learn and participate in an interactive design sprint

    Once you start you need

    • To complete online video theory lessons prior to the 2-day sprint
    • A laptop, tablet or mobile device for the in-person design sprint

    You do not need

    • Coding or visual design skills
    • Any past experience in UX or design sprints
    • To buy any specialist software

    Ticket Options

    UX Course $1,770 AUD

    plus GST = $1,947 AUD

    UX Course standard ticket price (excludes exam assessment fee).

    Early Bird $1,470 AUD

    plus GST = $1,617 AUD

    Save $300 off the full price up to 21 days before the event. Limited tickets available (excludes exam assessment fee).

    Team Ticket (4th person free) $5,310 AUD

    plus GST = $5,841 AUD

    Buy tickets for 4 people but only pay for 3 (excludes exam assessment fee).

    Certification (optional) $350 AUD

    plus GST = $385 AUD

    Includes certification assessment fee for the BCS Foundation Certificate in User Experience. Plus access to downloadable study guides, and a practice exam.

    Register for the 2-day design sprint


    Design sprint in Canberra is aligned with the language and stages of the Digital Service Strategy (by the DTA)

    • Dates: 2024 to be confirmed

    • Time: 9:00 am - 4:30 pm (Wednesday to Thursday)
    • Canberra Flex by ISPT, 4 National Circuit, Barton ACT 2600


    • Dates: 2024 to be confirmed

    • Time: 9:00 am - 4:30 pm (Monday to Tuesday)
    • Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000


    • Dates: 2024 to be confirmed
    • Time: 9:00 am - 4:30 pm (Wednesday to Thursday)
    • Brisbane Technology Park, 3 Clunies Ross Court


    • Dates: 2024 to be confirmed
    • Time: 9:00 am - 4:30 pm (Wednesday to Thursday)
    • Metro Hotel Marlow Sydney Central, 431-439 Pitt St, Haymarket NSW 2000

    Frequently Asked Questions

    To participate fully in the design sprint you'll want to have foundational knowledge of a few topics which are covered in our training videos. You have 12 months of access to our training portal with 10+ hours worth of videos including templates and 'how to' guides but you only need to watch around 6 hours of video lessons prior to the design sprint. Videos lessons are generally between 5 and 15 minutes long and can be watched on your phone, tablet or computer.

    After payment has been received, and 30 days before the design sprint, you will be sent an email with your portal login details with access to the video lessons and templates.

    We will unlock it immediately after payment received if you register less than 30 days before the design sprint.

    Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

    You can then give this to your accounts area or manager to process the payment via EFT.

    If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

    Unfortunately, we don't hold spots or early bird tickets until you register so we encourage you to seek approval to attend the course based on the full fee ticket price. If you are concerned, please contact us.

    If you have in-principal approval and just need to get official approval, we recommend that you register and select the pay-by-invoice option at checkout. You can then give this to your accounts area or manager to process the payment via EFT.

    If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%. 

    Alternatively, you can get approval first to pay by corporate credit card at the time you register with no credit card fee. 

    Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

    We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential. However, if you are side-stepping from a completely unrelated field and want to switch careers into UX, we recommend you join our UX Accelerator mentoring program instead.

    All the theoretical principles you learn are the same. However, during the design sprint in Canberra, we align the terminology and language with the DTA's Digital Service Standard.

    We highlight and outline the preferred methods that the DTA encourages agencies to adopt (which is suitable if you work in, or with the Government).

    You will learn through storytelling and Tania Lang, your trainer, will share many case studies and examples based on her experience working in the field of UX for government agencies for over 20 years.

    If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

    Yes, you can get a Team Ticket if you have 4 or more people wanting to attend. The team ticket allows you to buy 4 tickets for the price of 3. 

    If you have more than 8 people interested in attending, you may also consider in-house training as a cost-effective approach. Please see Corporate Training Options

      Do you ever feel...?

    • Frustrated that no-one cares about users?

    • ​That you want to fix problems for customers but don't know how?

    • ​Isolated - that no one is listening?

    • Like an imposter? That you're not qualified to talk about the user?

    Access our free 6-part course to find out more about a career in UX.