Full day in-person training

Want to create user-friendly, accessible, and effective digital services for government? This course gives you the practical skills and proven frameworks to design intuitive experiences that meet Australian and international UX standards.

With real-world case studies and hands-on exercises, you’ll learn how to:

✅ Structure information with clear IA & navigation
✅ Design intuitive interactions that guide users effortlessly
✅ Apply visual design best practices for clarity and accessibility
✅ Evaluate and test usability to assess satisfaction, efficiency and effectiveness
✅ Analyse and communicate results

At PeakXD, we’ve helped government agencies and private sectory across Australia improve their digital services. Our training is packed with insights from real projects, helping you design with confidence and make informed decisions.

Hands-on activities include:

1️⃣ Facilitating a co-design workshop
2️⃣ Running a card-sorting activity
3️⃣ Test planning
4️⃣ Writing test scenarios
5️⃣ Moderating usability testing

10 Co-design workshop FINAL

Co-design workshop

11 Card sorting FINAL

Card sorting activity

12 Test planning FINAL

Test planning

test tasks

Writing test scenarios

14 testing FINAL

Moderating a usability test session

Curriculum

Our curriculum is designed to meet international UX standards, ensuring your UX designs follow best practices for usability, accessibility, and user-centred design.

  1. Running a co-design workshop to engage stakeholders
  2. Home page design principles
  3. Sketching, prototyping and validated learning
  1. Classifying and organising information and schemas
  2. Conducting card sorting to understand users’ mental models
  3. Analysing card sort results and facilitating an IA design workshop
  1. Interaction design patterns
  2. Simplifying data and reducing choice overload
  3. Models in design - Implementation models, mental models and conceptual models
  1. Standards and guidelines that UX practitioners follow
  2. 10 usability heuristics
  3. Different kinds of usability evaluation
  1. Key steps for usability testing
  2. Writing a usability test plan & tasks
  3. Recruiting participants and running a pilot
  4. IA & prototype testing tools
  5. Moderating test sessions
  6. Analysing and communicating results

🚀 Maximise your learning! We highly recommend also coming to our Discovery & user research and Service design course in the previous two days to deepen your skills.

Attend all 3 days to gain a complete end-to-end UX/CX design skillset.

Requirements

Entry requirements

  • A willingness to collaboratively learn and participate in an interactive design sprint

Once you start you need

  • A laptop, tablet or mobile device for the in-person hands-on activities

You do not need

  • Coding or visual design skills
  • To buy any specialist software
MirandaFeb23

Meet Miranda... Senior UX designer & trainer

  • 15 years' experience as a user experience practitioner
  • Led UX research, design and testing projects for organisations such as TAFE Queensland, Queensland Ambulance Services, Transport and Main Roads (Smart Ticketing CX rollout) and the Australian Institute of Health and Welfare
  • Specialises in end-to-end UX—from discovery to design, prototyping, and testing
  • Passionate about uncovering deep user insights and usability issues to create better user experiences
  • Skilled in facilitating collaborative design workshops and stakeholder engagement

Our students work at

Canstar_Logo
Australian-Government-logo
ANZ-Logo
Commonwealth-Bank-Logo
Flight-Centre-Logo
PWC-Logo
621

Finished client projects

3,397

Students trained

20

Years of running UX courses

217,984

Post-it notes (and counting)

Discount tickets

General admission $747 AUD

plus GST = $821.70 AUD

1 day course

Attend 2 or 3 days - $677 AUD each

plus GST = $744.70 AUD

🚀 Maximise your learning! We highly recommend also coming to our Discovery & user research and Service design course in the previous two days to deepen your skills.

Attend all 3 days to gain a complete end-to-end UX/CX design skillset.

Registration now open - 2025 dates

Canberra

  • Date: 13 June 2025

  • Time: 9:00am - 5:00pm
  • Canberra Flex by ISPT, 4 National Circuit, Barton ACT 2600
Register - Canberra

Brisbane

  • Date: 18 July 2025

  • Time: 9:00am - 5:00pm
  • Brisbane Technology Park, 3 Clunies Ross Court, Eight Mile Plains QLD 4113
Register - Brisbane

Sydney

  • Date: 11 September 2025

  • Time: 9:00am - 5:00pm
  • Metro Hotel Marlow Sydney Central, 431-439 Pitt Street Sydney, NSW 2000
Register - Sydney

Melbourne

  • Date: 30 October 2025

  • Time: 9:00 am - 5:00 pm (Monday to Tuesday)

  • Flex by ISPT at Spring Place, Rear/50 Lonsdale St, Melbourne VIC 3004

Register - Melbourne

Frequently Asked Questions

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

The main difference between the non-government course and the government course lies in the context and terminology we use. While both courses teach the same core UX principles and user research methods that are applicable across industries, the government course specifically aligns with the Australian Government Digital Service Standard (DTA).

Just like the Government course, this course also highlights the UX methods encouraged by the DTA and includes real-world insights from Tania Lang, who has extensive experience working on UX projects across a range of industries.

Regardless of which course you do, we tailor examples to suit our participants. The methods and frameworks we teach are valuable for anyone designing user-centred experiences.

We have had participants from a wide range of sectors, including:

✅ Government
✅ Universities & education
✅ Fintech & banking
✅ Not-for-profit & charities
✅ Healthcare 
✅ Technology & startups

No matter your industry, you'll walk away with practical, actionable skills to improve user experiences in your organisation.

Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential.

To ensure a great learning experience, our courses require a minimum number of participants. If we don’t reach the minimum for the UX Design & Testing course or the Government UX Design & Testing course, we may combine both courses to proceed. If this happens, we’ll notify you in advance and ensure the content remains highly relevant to all participants.

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

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