LIVE (Learn, Interact, Virtually Engage)

Interactive, real-time online sessions led by an experienced facilitator. Blending structured learning with collaborative activities, discussions, and hands-on exercises using digital tools like Miro, Optimal workshop, and breakout rooms. Engage in guided problem-solving, brainstorming, and decision-making, benef from expert insights and peer collaboration. Unlike our Masterclasses, these workshops are highly interactive and designed for engagement, ensuring active participation rather than passive learning.

Courses and dates

Customer discovery - research

Designing and conducting research to understand your customers

$49 AUD

  • How to define your target audience and be inclusive
  • Designing research to understand your customers
  • Comparing research methods (opinion vs behavioural / quant. vs qual.)
  • How to be a better researcher to get accurate insights
  • Activity: Brainstorming and affinity diagramming to define your audience groups
  • Activity: Conduct a low-cost social media review
  • Activity: Design a research plan
Customer Discovery Research

  • Date: 29 April 2025

  • Time: 1:30 - 3:00pm AEST

  • MS Teams Live Virtual

Register interest

Customer journey mapping

Conducting research, synthesising data and creating journey maps

$49 AUD

  • Task analysis & interviews to understand customer journeys
  • How to interpret research data and synthesize findings
  • How to run a customer journey mapping workshop
  • Tools to create a visual customer journey map to build empathy
  • Activity: Conduct or participate in a user interview and task analysis
  • Activity: Participate in a workshop to create a digital customer journey map using Miro
CJM Tan

  • Date: 13 May 2025

  • Time: 12:00 - 1:30pm AEST

  • MS Teams Live Virtual

Register interest

Customer discovery - personas

Creating personas, user stories and empathy maps to build empathy

$49 AUD

  • Tools and methods to synthesize your research data
  • Creating personas and archetypes to build empathy
  • Success tips for personas to ensure they are useful
  • Writing user stories and prioritising user needs
  • Activity: Create a persona based on provided research
  • Activity: Write user stories to document user requirements
  • Activity: Participate in an empathy mapping workshop
Customer Discovery Personas

  • Date: 27 May 2025

  • Time: 10:30am - 12:00pm AEST

  • MS Teams Live Virtual

Register interest

Card sorting & IA Design

How to conduct card sorting and IA design

$49 AUD

  • How to write cards and set up a card sort
  • Remote online card sorting vs moderated card sorting
  • Analysing results, IA schemas and IA design sessions
  • Common user navigation behaviours & psychology
  • Activity: Complete a card sorting activity as a participant
  • Activity: Analyse card sorting data and collaboratively design an IA
Card sorting tan

  • Date: 17 June 2025

  • Time: 2:30 - 4:00pm AEST

  • MS Teams Live Virtual

Register interest

Expert reviews

How to conduct expert reviews using design principles and user walkthroughs

$49 AUD

  • Visual, interaction and form design principles
  • 10 usability heuristics & how to apply them
  • Pros and cons of expert reviews vs testing
  • How to use a heuristic checklist to conduct reviews
  • Activity: Participate in a group expert review
Expert Review

  • Date: 1 July 2025

  • Time: 9:30 - 11:00 am AEST

  • MS Teams Live Virtual

Register interest

Co-design

Running collaborative design workshops with stakeholders and customers

$49 AUD

  • Running a co-design workshop with customers or stakeholders
  • Online remote workshops vs in-person workshops
  • Prototyping tools to document workshop design outcomes
  • How to engage stakeholders through your whole project
  • Activity: Participate in a co-design workshop including sketching and collaboratively designing using Miro
Co-design tan

  • Date: 22 July 2025

  • Time: 1:30 - 3:00pm AEST

  • MS Teams Live Virtual

Register interest

Remote UX testing with users

Conducting IA tree testing and wireframe testing

$49 AUD

  • Writing a test plan for remote testing (vs moderated testing)
  • Recruiting remote test participants
  • Testing technologies for remote IA & wireframe testing
  • Making sense of your test data: structural vs labelling IA issues
  • Activity: Write test plan as a group
  • Activity: Build and set up a remote IA test using online tools provided
  • Activity: Complete another team’s IA and Chalkmark test
Testing

  • Date: 29 July 2025

  • Time: 12:00 - 1:30pm AEST

  • MS Teams Live Virtual

Register interest

Moderating UX testing

Planning and moderating UX test sessions with users

$49 AUD

  • Key steps for usability testing
  • Writing a usability test plan for moderated testing (vs remote)
  • Common mistakes when moderating live test sessions
  • Analysing results: feedback versus observed behaviours
  • Activity: Write test plan as a group
  • Activity: Participate in or observe a mock usability test session
Moderating testing tan

  • Date: 12 August 2025

  • Time: 2:30 - 4:00pm AEST

  • MS Teams Live Virtual

Register interest
Tania

Meet Tania... Trainer and Principal

  • 20 years' experience as a user experience practitioner
  • Industry leader and presenter at UX conferences such as UX Australia Design Research
  • Delivered UX training to over 3,000 participants in Asia Pacific
  • Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Our students work at

Canstar_Logo
Australian-Government-logo
ANZ-Logo
Commonwealth-Bank-Logo
Flight-Centre-Logo
PWC-Logo
621

Finished client projects

3,397

Students trained

20

Years of running UX courses

217,984

Post-it notes (and counting)

Requirements

Entry requirements

  • A willingness to collaboratively learn and participate in interactive workshops via MS Teams

Once you start you need

  • A laptop or desktop computer for the online workshops
  • Internet access
  • A quiet place where you can participate virtually

You do not need

  • Coding or visual design skills
  • Any past experience in UX or design sprints
  • To buy any specialist software

Frequently Asked Questions

For ticket sales over $500 - payment on invoice can be organised. Contact us to request this and we will create a custom invoice that you can give to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential. 

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.