How the Soviet Unions military training from the 1930's (aka The Soviet bomb dog story) is informing usability testing and research in 2016.
How the Soviet Unions military training from the 1930's (aka The Soviet bomb dog story) is informing usability testing and research in 2016.
Creating a good customer experience is a lot like baking a cake - there are key ingredients essential to include and a recipe you need to follow to get the best outcome. Sure, there are out of the box solutions nowadays that can make this process much easier, but quality ingredients combined with a methodical approach will yield a much better experience for the consumer (and a more delicious cake).
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