What if the biggest barrier to student enrolment isn't the application itself - it's what happens after they hit submit? New article from PeakXD explores the hidden friction costing institutions thousands in staff time and lost enrolments.
What if the biggest barrier to student enrolment isn't the application itself - it's what happens after they hit submit? New article from PeakXD explores the hidden friction costing institutions thousands in staff time and lost enrolments.
“In preparing for battle I have always found that plans are useless, but planning is indispensable.” – Dwight D. Eisenhower
Planning is a critical part of the usability testing process. Without planning, your testing activity runs the risk of disorganisation at best and misleading or useless results at worst. Spending time planning will reduce the risks of the testing going off the rails and enhances the potential for great insights. This article explores the reasons for planning your usability testing process and just what you should think about. Hint: we mention checklists quite a bit.
Having worked in and for government and large organisations over 20 years, I have learnt the hard way about the importance of engaging stakeholders to get buy in – from the Executive Director to the Director General, and everyone in between – and ensure the change is successful (and retained). In this article, I outline some methods that we typically use in our consulting work to take these important stakeholders on the journey – lessons that are relevant to anyone working in large organisations, not just those in government.
Get your user research into shape with triangulation
Here at Peak our preferred usability evaluation method is to conduct testing of a site or system with real representative users. In this article we explore the pros and cons of expert reviews versus usability testing and draw on a recent project which had some unexpected outcomes.
Card sorting tips and common traps.
Running a card sorting session.
An introduction to card sorting.
Designing decisions for a great user experience.
A collection of things to remember to help you design more usable sites and systems.
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