The methods and frameworks taught are applicable across industries, but this course is tailored for those working in or with government, as we highlight the preferred UX methods encouraged by the DTA and align terminology with the DTA's Digital Service Standard. If you work outside government, explore our other courses at www.peakxd.com.au/training.

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

Participants from a wide variety of roles and levels of experience have attended and have all given us good course ratings. If you are new to the field of Customer Experience (CX) and research, our trainer will look after you.

To ensure a great and interactive learning experience, our courses require a minimum number of participants. If minimum numbers are not achieved, we will offer you a full refund, a new date, or the option to attend the general version of the same course which we will tailor for government attendees.

If you are unable to attend, including for health reasons, please refer to our terms and conditions.

Yes, email us at any time to update registration information or change the name of attendees.