Full day in-person training

Want to understand your users and design better government services?

Join PeakXD’s Discovery & user research for Government course and gain the skills to plan, conduct, and document user research that aligns with the Australian Government Digital Service Standard and international UX best practices.

This hands-on training will help you uncover real user needs, build empathy, and create evidence-based solutions.

✅ How to plan and conduct effective user research
✅ Best practices for documenting insights to build empathy and influence decision-making
✅ Techniques to uncover user needs and pain points for evidence-based design

Delivered by PeakXD—Australia’s leading UX and service design consultancy, this course combines real-world case studies, expert facilitation, and interactive exercises so you can apply what you learn immediately.

Hands-on activities include:

1️⃣ Affinity diagramming
2️⃣ Conducting low cost research
3️⃣ Planning research
4️⃣ Conducting user interviews
5️⃣ Designing personas
6️⃣ Writing user stories
7️⃣ Customer journey mapping

1 Affinity diagramming FINAL

Affinity diagramming

2 low cost methods FINAL

Low cost research methods

3 Research plan FINAL

Planning research

4 interviews FINAL

User interviews

5 Personas FINAL

Designing personas

2 user stories activity

Writing user stories

7 Customer journey mapping FINAL

Customer journey mapping

Curriculum

Our curriculum aligns with the Australian Government Digital Service Standards, ensuring your UX designs follow best practices for usability, accessibility, and user-centred design.

  1. What UX & user centred design is and is not
  2. Benefits of human centred design & introduction to ISO 9241
  3. ISO 9241 and Usability vs User Experience (UX)
  4. Kicking off a project - Get in early!
  5. Understanding business needs - It's not all about the user
  6. Discovery - Defining your users and the problem space
  1. Discount (low cost) user research methods
  2. Behavioural research methods (contextual interviews, contextual enquiries and task analysis)
  3. Opinion-based research methods (focus groups and surveys)
  4. Comparing research methods (opinion vs behavioural / quantitative vs qualitative)
  5. How to be a better researcher - Tips and traps to ensure you get accurate insights
  1. Interpreting research data and sharing insights
  2. Creating personas and empathy maps to build empathy
  3. Writing user stories to effectively communicate user needs
  4. Customer journey mapping to understand the whole customer experience

Requirements

Entry requirements

  • A willingness to collaboratively learn.

Once you start you need

  • Ability to attend location in person

You do not need

  • Laptop or computer
  • Presentation skills
  • Confidence or experience with running group sessions
  • Experience in UX, CX or any related field
Tania

Meet Tania... Trainer and Principal

  • 25 years' experience as a user experience practitioner
  • Industry leader and presenter at UX conferences such as UX Australia Design Research
  • Delivered UX training to over 3,000 participants in Asia Pacific
  • Trained whole teams in UX such as ATO, Services Australia, CASA, ANZ, CommBank and several other government agencies and private companies
  • Founded PeakXD in 2003 - a leading Australian UX consultancy
  • Enjoys sharing UX stories from the trenches
  • Highly qualified: M. Bus. (Research) in User Behaviour, Grad. Cert. Human Factors, Grad. Cert in Arts (Marketing) and B.Sc.

Our students work at

Canstar_Logo
Australian-Government-logo
ANZ-Logo
Commonwealth-Bank-Logo
Flight-Centre-Logo
PWC-Logo
621

Finished client projects

3,397

Students trained

20

Years of running UX courses

217,984

Post-it notes (and counting)

Discount tickets

General admission $747 AUD

plus GST = $821.70 AUD

1 day course

Attend 2 or 3 days - $677 AUD each

plus GST = $744.70 AUD

🚀 Maximise your learning! We highly recommend continuing with our Service design course and UX design & testing course in the following days to deepen your skills.

Attend all 3 days to gain a complete end-to-end UX/CX design skillset.

Registration now open - 2025 dates

Canberra

  • Date: 11 June 2025

  • Time: 9:00am - 5:00pm
  • Canberra Flex by ISPT, 4 National Circuit, Barton ACT 2600
Register - Canberra

Brisbane

Notify me

See instead our Discovery & user research course.

Sydney

  • Date: 9 September 2025

  • Time: 9:00am - 5:00pm
  • Metro Hotel Marlow Sydney Central, 431-439 Pitt Street Sydney, NSW 2000
Register - Sydney

Melbourne

  • Date: 28 October 2025

  • Time: 9:00 am - 5:00 pm (Monday to Tuesday)

  • Flex by ISPT at Spring Place, Rear/50 Lonsdale St, Melbourne VIC 3004

Register - Melbourne

Frequently Asked Questions

Yes, you can. After you select your tickets, when you are asked to choose a payment type, you can choose 'Pay by invoice' and you will be emailed the invoice and your place at our course will be reserved.

You can then give this to your accounts area or manager to process the payment via EFT.

If your accounts area or manager prefers to pay the manual invoices via corporate credit card we can arrange that but credit card fees will apply as we use a separate secure payment gateway that charges ~1.9%.

Yes, when you register for our in-person course we will ask you for your dietary requirements and do our best to cater for these. We will also send a reminder just prior to the event to make sure we have captured any changes to your dietary needs. No additional charge for dietary requirements.

We have had complete beginners as well as advanced UX practitioners complete our course and they all give us good course ratings. While it will help if you have experience or qualifications in either IT, digital, market research, psychology, social research or marketing, it is not essential.

The course is relevant to everyone, not just government professionals. The core UX principles you’ll learn apply across industries, and we tailor examples to suit our participants. While we align terminology with the Digital Transformation Agency's (DTA) Digital Service Standard (and based on ISO 9241), the methods and frameworks we teach are valuable for anyone designing user-centred experiences.

We have had participants from a wide range of sectors, including:

✅ Universities & education
✅ Fintech & banking
✅ Not-for-profit & charities
✅ Healthcare 
✅ Technology & startups

The course is especially beneficial if you work in or with government, as we highlight the preferred UX methods encouraged by the DTA. You’ll also gain real-world insights from Tania Lang, who has over 20 years of experience in UX for government agencies, sharing case studies and lessons learned.

No matter your industry, you'll walk away with practical, actionable skills to improve user experiences in your organisation.

If you are unable to attend for health reasons, including COVID, please refer to our terms and conditions.

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Corporate Training

We can also run any course in-house or online for your team.

Request a quote

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  • Flexible to suit you
  • In-house or Online