We will guide you through the phases of a service design with lots of hands on activities, group exercises and tips for facilitating these processes.
Who this is for
Participate in hands-on in-person training over 2-days in Brisbane, Sydney or Canberra.
Day 1 - Problem space
Day 2 - Solution space
Your Training Team
Mentors with 15+ years experience
TRAINER & PRINCIPAL
Tania is the Principal and founder of PeakXD. She is a self-confessed UX geek and is one of the leaders in her field, having spoken at several conferences and trained over 2500 people in UX. She has worked for many high-profile clients including Telstra, CommBank, ANZ, Suncorp and Services Australia. She has 4 degrees including a Master of Business (Research), a Grad Cert in Human Factors, a Grad Dip in Marketing and a Bachelor of Science. However, most of her knowledge is from working as a UX designer for over 20 years.
COACH & SENIOR CONSULTANT
Miranda started at PeakXD in 2010 and works across all areas of PeakXD from consulting to business development and mentoring. Miranda enjoys delivering to a high quality standard, has an eye for detail, is curious, personable, and a champion for the user. She holds a belief that the world can be made just a bit better (one user experience at a time). Miranda enjoys empowering others to learn user centred design.