What if the biggest barrier to student enrolment isn't the application itself - it's what happens after they hit submit? New article from PeakXD explores the hidden friction costing institutions thousands in staff time and lost enrolments.
What if the biggest barrier to student enrolment isn't the application itself - it's what happens after they hit submit? New article from PeakXD explores the hidden friction costing institutions thousands in staff time and lost enrolments.
Most UX people have a love-hate relationship with Personas – and for good reasons! They can easily become a checklist item that no-one puts to proper use. In this article we will guide you through the common pitfalls in persona creation and use, and provide you with ideas on how to effectively utilise personas for future projects.
“In preparing for battle I have always found that plans are useless, but planning is indispensable.” – Dwight D. Eisenhower
Planning is a critical part of the usability testing process. Without planning, your testing activity runs the risk of disorganisation at best and misleading or useless results at worst. Spending time planning will reduce the risks of the testing going off the rails and enhances the potential for great insights. This article explores the reasons for planning your usability testing process and just what you should think about. Hint: we mention checklists quite a bit.
Having worked in and for government and large organisations over 20 years, I have learnt the hard way about the importance of engaging stakeholders to get buy in – from the Executive Director to the Director General, and everyone in between – and ensure the change is successful (and retained). In this article, I outline some methods that we typically use in our consulting work to take these important stakeholders on the journey – lessons that are relevant to anyone working in large organisations, not just those in government.
Get your user research into shape with triangulation
Whether you’re running moderated usability testing or remote unmoderated IA testing, knowing how many participants to recruit is crucial for getting the most out of your research.
Here at Peak our preferred usability evaluation method is to conduct testing of a site or system with real representative users. In this article we explore the pros and cons of expert reviews versus usability testing and draw on a recent project which had some unexpected outcomes.
Card sorting tips and common traps.
Running a card sorting session.
An introduction to card sorting.
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