Tools & methods

Chat platforms and apps like WhatsApp, Twitch, Discord, Slack, Messenger and SnapChat have already flooded the market, with continuous exponential growth across the globe. To date, WhatsApp (a mobile messaging app) alone has a whopping 1.5 billion monthly active users!

I am excited to announce Peak Usability has now been renamed PeakXD (short for Peak eXperience Design). Why?

When I started Peak Usability 15 years ago I actually named it UX consulting but no one knew what UX meant (User eXperience for those of you who don't work in the industry). Back then most people’s understanding of user centred design went as far as ‘usability’. And let’s face it, in 2003 there were a lot of really bad websites offering poor user experiences due largely to usability issues. User experience is so much more than usability and people understand that now.

Helping participants' complete tasks; tipping them off that they have made a mistake; giving them too much freedom or leading participants; these are all things inexperienced test moderators might find themselves doing when moderating a test session. This article explores some of the common mistakes and why they're damaging to the test outcomes presented through 5 Star Wars archetypes. Learn how to be a good test moderator and how to avoid being one of these 5 archetypes.