Mini-Courses & Short Specialist Courses
Level up your UX design skills with courses in UX Design, CX, Design Thinking & Service design.
Mini Online Courses
Designed to teach you about a topic quicklySingle lesson online courses on a single topic
+ Delivered via PeakXD’s online UX Training platform
+ 100% online, self-paced remote
+ Single licence (enquire about licences for teams)
+ 3 months access
Order NowA$35
Specialised Courses
Designed to give you more in-depth knowledgeSpeciality online courses around a particular theme
+ 100% online, self-paced remote. 6 to 8 lessons
+ Includes templates you can use to hit the ground running
+ Single licence (enquire about licences for teams)
+ 3 months access
Order NowA$215
Design Thinking and Service Design
Mini-courses
Specialist Courses
- When to run workshops.
- Creative workshop techniques and gamestorming methods.
- Problem framing through ‘How Might We’s?’ and idea generation.
- Ideas prioritisation using a value matrix.
- Planning and preparing for your workshop.
- Workshop facilitation tips and how to manage difficult participants.
- Researching your customers' journeys - Jobs To Be Done and interview task analysis.
- Running a journey mapping workshop with customers or users.
- Synthesising your research data and making sense of it all.
- Running a customer journey mapping workshop with business stakeholders.
- How to document your customer journey and build empathy and what tools to use.
- What next? How to plan the ideal future state customer journey.
- Conducting research to understand your customers.
- Customer journey mapping 101.
- Problem framing through ‘How Might We’s?’ & idea generation.
- Idea prioritisation - customer value matrix.
- Prototyping and testing your ideas.
- Service blueprinting - the process and how to create the service blueprint.
General UX Design
Mini-courses
Specialist courses
We are working in a whole new world where for many it is just not feasible to meet with participants or stakeholders in person. Well, the team at PeakXD have been doing remote UX for years for a whole range of reasons that can limit access to users. We will share and teach you many of the remote research, design and testing methods we utilise so you can continue doing UX even if you can’t meet with your users.
- Overview - conduct UX when you can’t access your users or stakeholders in person
- How to conduct remote qualitative user research
- How to use Miro to run virtual workshops involving affinity diagramming, ideation and prioritisation.
- Running a remote card-sorting session to understand users’ mental models
- How to run remote collaborative design sketching session with stakeholders or users
- How to remotely test your IA and concepts using tools like TreeJack, Chalkmark and Loop11.
- How to run remote moderated usability test sessions using online meeting tools
- How to remotely recruit and incentivise participants.
Research
Mini-courses
Specialist Courses
Customer Journey Mapping - from research through to stakeholder engagement and future state planning
This 6 lesson course will explore the end-to-end process of customer journey mapping from 'how to ask customers the right questions' through to 'working with stakeholders to design new customer journeys that will improve your customer experience and solve business problems for your organisation'. You will get access to research and journey mapping templates to help you hit the ground running.
- Researching your customers’ journeys - Jobs To Be Done and interview task analysis.
- Running a journey mapping workshop with customers or users.
- Synthesising your research data and making sense of it all.
- Running a customer journey mapping workshop with business stakeholders.
- How to document your customer journey and build empathy and what tools to use.
- What next? How to plan the ideal future state customer journey.
Design
Mini-courses
Card sorting is a useful tool to understand user mental models and design intuitive information architectures and menu structures for your site, system or app. Learn how to write cards, run a card sorting workshop (both in-person and remotely) and synthesise the data to design an Information Architecture that is based on your users’ mental models.
Have you ever wondered when to use a paper prototype vs. a fully functional, high fidelity prototype? In this course, we’ll take you through how to balance your effort and research to gain valuable insights in every stage of your research.
So you’ve designed a menu structure but want to see if your users can find their way around it? Or do you want to test that "menu label" that a stakeholder insists on using that users probably won’t understand? We’ll take you through how to write test scenarios for IA testing then how to set up, run and distribute the test remotely to your users using TreeJack (a popular tool for IA testing). Oh, and we might even give you some tips on how to use evidence to convince that stakeholder that their menu label isn't understood by your customers.
Specialist courses
This 7 lesson course will teach you all about how to design intuitive information architectures and navigation design that aligns with your users’ mental models. We will cover a range of methods and tools, including:
- Introduction to IA and navigation design
- Menu navigation design for different interfaces
- Classifying and organising information and schemas
- The psychology of navigation - navigation behaviours, laws and principles.
- Conducting card sorting to understand users’ mental models
- Analysing card sort results and facilitating an IA design workshop
- Testing your IA - Treejack
Ever look at or test a website or system but not be able to explain what’s wrong with it or how to improve it? Maybe you are a developer, business analyst or junior UX designer that wants to learn fundamental design principles to make things easier for users. Take our intensive 8 lesson crash course in Interaction design and learn how to address usability issues and defend your design decisions.
- Introduction: Interaction design vs UI design vs Visual design vs Information design
- Interaction design patterns 1: Functionality vs Usability, banner blindness, issues with carousels, button design
- Interaction design patterns 2: Fitts’ Law, wizards, launching new windows
- Form design and choosing controls plus progressive disclosure
- Simplifying data and reducing choice overload
- Tables, faceted search, sorting, comparison tables etc
- Human cognition and design
- 10 Usability heuristics
Understand the basics in colour, balance, alignment, visual hierarchy and typography when it comes to converting your wireframe into a visual before handing it off to web developers. We’ll also be teaching you the basics in UX for mobile design such as what to watch out for when designing for Android vs. iOS, size recommendations for mobile etc.
- Colour theory
- Repetition
- Balance and alignment
- Visual hierarchy and contrast
- Gestalt and visual flow
- Typography in UI
- Trust and user confidence
Evaluation and Testing
Mini-courses
Have you ever been asked to test something and do not know the best approach to use? We will cover a range of different test and evaluation methods you can use to test the efficiency, effectiveness and user experience of your site or system. This course will take you through some useful methods such as semantic differentials, task efficiency, usability measures, 50-word product reaction test, five-second tests and how to measure changes in motivation levels after customers have used your site.
Ever felt you’ve conducted usability testing on a site but haven’t been able to uncover the core issues? This course will take you through the common usability issues test moderators should be looking out for when conducting usability testing, and common mistakes test moderators often make. Learn how to become a better test moderator without leading your users to gain accurate insights that are less likely to be challenged by stakeholders.
Explore different methods for testing and evaluating your site or system and understand the pros and cons of expert reviews vs. testing and which evaluation method is best to use and when. Learn about heuristic evaluations, cognitive walkthroughs, usability testing, UAT, accessibility testing, A/B and multivariate testing.
In this course, we’ll take you through the design of the ideal usability test environment: the equipment needed, how to set it up and how to use it for testing - all on a slim budget. We’ll also share some tips on how you can make the environment welcoming for your test participants so they can ease into the research without being uncomfortable in an unfamiliar setting.
Specialist courses
There is nothing more powerful than usability testing your site or system with actual end-users and watching the lightbulb turn on for difficult stakeholders. If you are new to usability testing, there is a lot to get your head around, and if you have done a lot of testing, you may be surprised about what you don’t know. This 7 lesson course offers something for everyone.
- Introduction and key steps for usability testing
- Writing a usability test plan
- Writing tasks for testing, recruiting participants and running a pilot
- Moderating test sessions
- Analysing and communicating results
- The what, when and how of usability testing: formative vs summative evaluation, remote, moderated, unmoderated and where to test.
- Usability testing technologies.
Order Now - How it works
Order and pay for all courses you want to complete. Once payment is received you will get 3 months access to the online course within 30-60 days as soon as they become available on our UX training portal.